Rights of Clients

Claims and complaints arising regarding the services rendered are satisfied according to the following Appendix 9 of Charter 8/03 “Publication of data by banks,credit organizations, insurance brokers, investment organizations, the Central Depository and payment and settlement organizations, engaged in money transfers”, which was ratified on June 2, 2009 by the decision N 166-Ն of the Central Bank Board, and Appendix 2 to the Central Bank Board’s decision N 225-Ն of July 28, 2009.

Appendix 1
Appendix 2 

The relations between the Client and “MobiDram” are regulated by the “General Terms of Rendering Electronic Money Services”. Items 12 and 13 of the General Terms stipulate the order of submission and consideration of complaints, as well as settlement of conflicts.

You can send your complaints electronically and/or in paper to:
“MobiDram” CJSC
Yerevan, 0015, Argishti Str. 4/1
E-mail: help@mobidram.am
Phone: 094 297333

You can find the form of the claim here.

The possible errors, complaints and disputes regarding the payments receipt can be resolved according to the approved procedure.

Physical entities have the opportunity to submit their claims arising on transactions between the client and the Company, to the mediator of the financial system.

You can find the form of the suggestions here.